Current Openings

Job Purpose

The position participates as a member of the administration team.  This position is responsible for the timely processing of all loans including compliance of the documentation.  A keen eye for detail and data entry skills are essential.

Ensure customer service continues to meet or exceed GBC standards.  Continually review processes to ensure optimum efficiency while maintaining the customer service focus.  Ensure all processes follow General Bank policies and procedures as well as legislative compliance and operational risk.

Duties and Responsibilities

  • Loan Processing
    • Maintain and manage the fax and funding queue in the adjudication platform (compass).
    • Review and audit all documentation received from dealerships to ensure compliance with all GBC policies as well as Anti Money Laundering policies.
    • Data Entry - Ensure loan information entered manually or electronically into the banking platform (PPLUS) is accurate.
    • An expectation of a minimum number of loan files reviewed between 25 and 30 per day.
  • Loan Administration
    • Provide payout, lien and loan information to dealerships as required.
    • Prepare and follow for flat cancels or corrections to loans as needed.
    • Provide courteous and professional customer service to dealership personnel by phone and e-mail.
    • As part of the duties rotated, review and maintain lien registrations.
  • Coverage for reception

Personal Skills

  • Sense of urgency.
  • A keen eye for detail.
  • Ability to handle stressful situations with professionalism and poise.
  • Ability to take on varied tasks and duties in response to business needs, to ensure team goals are realized.
  • Capability to work accurately with volumes and time sensitive deadlines.
  • Build and sustain effective working relationships with staff, customers and partners.
  • Highly organized, with the ability to multi-task and prioritize workflow.
  • Understanding of the change management process.
  • Effective time management skills to manage a fast paced, volume driven environment.
  • Personal initiative: to get the job done effectively, efficiently and take responsibility for one’s actions.
  • Self-motivated and independent, with the capacity to work with minimal supervision.
  • Punctual and dependable.

Work Experience

  • Two years’ experience in the area of bank administration or consumer lending would be an asset.
  • Excellent data entry skills to deal with large volume.
  • Experience in a team environment.
  • Intermediate skills in personal computer operation, word processing and financial applications.

Education

  • Minimum high school graduation, combined with some post secondary education in the fields of administration/business or related work experience.
  • Demonstrated commitment to continuous learning and development in relevant fields of interest.

Work Environment

  • Modern, functional office setting in a historic building close to the downtown core.
  • An open office environment that contributes to the success of a small team.
  • Convenient access to all major roadways.
  • One block to major bus routes.
  • Five blocks to Light Rail Transit.
  • Outdoor parking (based on availability).

Job Purpose

As part of a small call center environment, customer service representatives are continually receiving and returning calls and are responsible for the professional and timely communication with customers regarding payouts, payments, amendments and other related loan issues. Administrative tasks emanate from telephone or email customer requests. All customer requests must follow General Bank policies and procedures.

Duties and Responsibilities

  • Exceptional communication skills with the aptitude to ask probing questions and to answer effectively.
  • Maintain composure and tone of voice during challenging situations as well as the use of “positive language”.
  • Assist customers quickly, efficiently, and professionally with skill and flawless manners.
  • Is attentive and patient, serving the customers with integrity and honesty.
  • Strong problem solving skills and the ability to make decisions within the scope of the position.
  • Capacity to control and “close” a call with confirmed customer satisfaction.
  • Communicate with customers on loan payouts, payments, and other related issues via phone or e-mail.
  • Process customer requests for loan updates and amendments.
  • Set up files upon customer request for Transfers.
  • Follow up with customers after Credit department decision.
  • Follow up for all necessary documents to complete Transfer if required.
  • Loan renewal processing.
  • Ensure service standards are met as per Service Level Agreement.
  • Cover off for Administrative Coordinator at the reception area.

Personal Skills

  • Sense of urgency.
  • Ability to handle stressful situations with professionalism and poise.
  • Ability to take on varied tasks and duties in response to business needs, to ensure team goals are realized.
  • Capability to work accurately with volumes and time sensitive deadlines.
  • Build and sustain effective working relationships with staff, customers and partners.
  • Highly organized, with the ability to multi-task and prioritize workflow.
  • Understanding of the change management process.
  • Effective time management skills to manage a fast paced, volume driven environment.
  • Personal initiative: to get the job done effectively, efficiently and take responsibility for one’s actions.
  • Self-motivated and independent, with the capacity to work with minimal supervision.
  • Punctual and dependable.

Work Experience

  • Established customer service skills in a fast-paced work environment.
  • Excellent telephone and email communication skills and etiquette.
  • Experience in a team environment.
  • Intermediate skills in personal computer operation, word processing and financial applications.
  • Bank administration or call center training would be an asset.

Education

  • Minimum high school graduation, combined with some post secondary education in the fields of administration/business or related work experience.
  • Demonstrated commitment to continuous learning and development in relevant fields of interest.

Work Environment

  • Modern, functional office setting in a historic building close to the downtown core.
  • An open office environment that contributes to the success of a small team.
  • Convenient access to all major roadways.
  • One block to major bus routes.
  • Five blocks to Light Rail Transit.
  • Outdoor parking (based on availability).