Our Commitment

At General Bank of Canada, we understand the importance of accessibility for individuals of all abilities. We strive to ensure that our services, facilities, and digital platforms are accessible to everyone, including persons with disabilities. We are dedicated to removing barriers and fostering an environment where everyone can fully participate in banking services and experiences.

Our Accessibility Plan

In accordance with the Act, the Bank has developed an Accessibility Plan to identify, address, and prevent barriers to accessibility. This Accessibility Plan outlines the Bank’s strategies for enhancing inclusivity across all aspects of the Bank’s operations, including customer service, employment practices, and digital accessibility.

You can find the full Accessibility Plan here:

General Bank of Canada - Accessibility Plan 2024


General Bank of Canada welcomes your feedback as we are committed to continually updating our Accessibility Plan as we work toward a barrier-free Canada. If you have feedback, please reach out to our Human Resources department.

Anonymous Feedback

If you would like to provide anonymous feedback, please call 1-877-443-5620 and indicate that you want to leave anonymous feedback. Additionally, you can send anonymous feedback to the mailing address.

Alternative Formats:

If you require alternative formats (e.g. large print, braille), please reach out to our Human Resources team at any of the contacts identified.



Call us


By Post

Director, Human Resources
#100 – 11523 100 Avenue
Edmonton, AB
T5K 0J8