Our Commitment

At General Bank of Canada, our commitment is to run our business on high ethical standards while meeting our legal and regulatory requirements. This means we strive to maintain an environment where everyone who work for us feels confident to raise concerns, suggest ideas, and ask questions. We expect and support our staff to maintain the standards that demonstrate our values and core beliefs in their day-to-day business activities. In support of this we have implemented a whistleblowing program that applies to all General Bank staff and specific third parties.

Access to the Bank’s confidential and/or anonymous reporting channels is provided below. The Bank encourages anyone with genuine concerns to raise them and be assured that their concerns will be addressed in a timely manner and without fear of retaliation. The reporting channel is operated by a third party, ConfidenceLine.

Online Reporting: generalbank.confidenceline.com

Telephone Reporting: 1-877-292-6059

If you are looking for our consumer complaint procedure, please click here.