We endeavor to ensure Personal Information is accurate and up to date
Personal Information will be as accurate, complete, and up to date as is necessary for the purposes for which it is to be used. We may ask you to update your Personal Information, as and when is reasonably necessary.
We also ask that you help keep the Personal Information held by the Bank up to date through prompt notification to the Bank of changes to your telephone number, address, email address, or other information. You may ensure your Personal Information held by the Bank is accurate, complete, and up to date at any time by contacting our Customer Service team with the contact information provided in How to Contact Us.
The Bank will provide you with access to your Personal Information at your request, subject to legal restrictions. You may consult How to access your Personal Information for more information on how to request access to your Personal Information or write to our Chief Privacy Officer at the contact details provided in How to Contact Us.
We implement safeguards to protect Personal Information
The Bank protects Personal Information through security safeguards appropriate to the sensitivity of the information. These safeguards employed to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, include:
- Physical safeguards (e.g. locked filing cabinets, restrictions on building access, alarm security);
- Organizational safeguards (e.g. privacy audits, policies, and procedures); and
- Technological safeguards (e.g. password use, encryption).
All our staff are required to keep all Personal Information to which they have access, private and confidential. As a condition of employment, all our staff are required to participate in periodic privacy training and follow the Bank’s policies and procedures concerning the safety and security of Personal Information.
The Bank will protect Personal Information shared with third parties through a variety of means, including incorporating clauses in contracts that specify the confidentiality, privacy and security of information and the authorized purpose(s) for which it is to be used and disclosed. When we contract with third parties, the third parties are only given the information necessary to perform the services set out in the contract.
The Bank regularly reviews its practices to ensure Personal Information is safeguarded, including as and when new technologies or risks emerge