Call: 780.443.5626 // Toll Free: 1.877.443.5620

Contact General Bank of Canada

At GBC we make every effort to answer your call in person. However, when you dial our general number, you may encounter an automated response. Please listen carefully to all options, and you will be directed to the correct party. If you still encounter voice mail, it's because our associate is either away from their desk, or helping another customer. Please leave a detailed message including the time you called, the purpose of your call, and a number you can be reached at, and your call will be returned promptly.

For General Inquiries / Main Switchboard

Phone: 1.877.443.5620
Fax: 780.443.5628
Email: info@generalbank.ca

For Customer Loan Inquiries (Balances, Payouts, GBC Online setup etc.)

Phone 1.877.443.5620 Follow prompts for Customer Service
Email: loanadmin@generalbank.ca

Dealer Inquiries relating to funding, payouts, etc.

Phone : 1.877.443.5620
Or call our funding department direct lines which are posted on our rate sheets Funding department hours are 8:00 am to 5:00 pm Mountain Time

Dealer Inquiries Relating to Credit Applications

Please call our buyer's direct lines, which are posted on our rate sheets.

Dealer Fax for Funding :

Main Fax Funding: 1.866.394.9209

Alternate fax Funding: 1.855.422-3863 /1.855.GBC.FUND
Scan'n'Email Funding: funding@generalbank.ca

Deposit Inquiries

Phone: 1.877.443.5620
Email: deposits@generalbank.ca

Our Mailing Address is:

General Bank of Canada
11523 - 100 Avenue
Suite 100
Edmonton, Alberta
T5K 0J8