If your financial situation has been impacted, we can help.
Here are some useful resources to manage your loan:
- For general questions regarding your loan account, please check our frequently asked questions.
- For any changes to your existing loan account, current loan details or advice please reach out to one of our customer service team members by email at firstname.lastname@example.org or by phone at 1-877-443-5620 extension 2.
- For loan payment deferral inquiries, please see the detailed information below.
Loan Payment Deferrals
If you are experiencing financial hardship, and would like to request a loan payment deferral, please note that an approval is contingent on a review of your financial situation, including pulling an updated credit bureau report.
A payment deferral is not payment forgiveness. You will be required to make up the deferred payments by extending the life of your contract beyond its original expiry date.
Interest continues to accrue during the deferral period. The accrued interest is added to your loan balance, and while the interest rate does not change, your overall cost of borrowing will increase. We will provide you with a new Cost of Borrowing Disclosure statement detailing the increase in overall interest cost.