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Lending and Credit Specialist
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2011-10-04
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Position Description - Lending and Credit Specialist
Job Purpose
• As a member of the credit decisioning team, reporting to the Manager, Credit, the Lending and Credit Specialist is the primary decision point for credit applications that have been submitted electronically through auto dealerships’ financial services offices. In addition to exercising prudent credit judgment, the individual is also a primary point of contact for the purpose of enhancing business relationships with dealership Financial Services Managers, resulting in enhanced visibility for the Bank and its services.
Duties and Responsibilities
o As a member of the credit team, exercise sound judgment in the application of credit policy and guidelines, to ensure timely turnaround of credit decisions that balance the Bank’s appetite for risk and growth
o Correspond with dealers regarding lending requirements and programs
o Build rapport with dealership financial services managers to strengthen and promote sound business relationships
o Maintain an awareness of competitive industry trends; make recommendations for changes in policy and procedure response
Qualifications
Work Experience:
o At least two years’ experience in the area of indirect automotive or consumer lending
o Related experience in consumer lending such as credit cards or mortgages will be considered
o An understanding of consumer credit fundamentals, scoring methodology, and risk management
Education:
o Post secondary education in the fields of business, finance, economics or management
o Demonstrated commitment to continuous learning and development in relevant fields of interest
Personal Qualities
o Ability to take on varied tasks and duties in response to business needs
o Ability to use judgment to interpret and apply business rules and policies on a pragmatic and situational basis
o Ability to work together with a small team in an open office environment
o Excellent communication skills
o A commitment to customer service
o Must be able to work flexible hours
Career Development
A successful incumbent could develop into a management role. A move to a business development, administrative or finance role within the bank is also a potential opportunity.
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Customer Service / Admin Rep
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2011-11-23
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The position participates as a member of the administration team. This position is responsible for the professional and timely communication with customers regarding payouts, payments and other related issues, including loan amendments and updates.
Nature and Scope
This position is part of a team, and has no direct reports. The administration team consists of six associates involved in all aspects of loan processing, deposit processing, and customer service.
Duties and Responsibilities
o Customer Service
1) Communicate with customers on payouts, payments, and other related issues via phone or e-mail
2) Process customer requests for loan updates and amendments
3) Process customer request for Transfers and Renewals.
4) Ensure all customer service standards are observed at all times.
o Loan Processing
1) Pull documentation from loan adjudication system and the funding queue to prepare files for funding
2) Ensure loan applications are entered into banking platform in a timely and accurate manner as required
3) Backup support for auditing the loan files advanced
o Deposit Processing
1) Balance deposits to bank statement-monthly
2) Verify deposit slips to bank print out-daily
3) Anti money laundering checklist
4) Input and verify client name deposits
5) Amendments to deposits as needed
6) Download / Upload electronic deposits
7) Agent/broker maintenance
o Business Development
1) Support as required for Business Development administration
Qualifications
Work Experience:
o Two years’ experience in the area of bank administration or consumer lending would be an asset.
o Experience in a team environment
o Intermediate skills in personal computer operation, word processing and financial applications
o Telephone/customer service setting
Education:
o Minimum high school graduation, combined with some post secondary education in the fields of administration or business
o Demonstrated commitment to continuous learning and development in relevant fields of interest.
Personal Qualities
o Ability to take on varied tasks and duties in response to business needs.
o Ability to work accurately with volumes and time sensitive deadlines.
o Ability to work together with a small team in an open office environment.
o Highly organized and the ability to problem solve.
o Excellent customer service and communication skills
o Must be willing and able to contribute to team success through hands on involvement as required.
Work Environment
Current staff compliment of 25 in a modern, functional office setting in a historic building close to the downtown core.
o An open office environment that contributes to the success of a small team.
o Convenient access to all major roadways.
o One block to major bus routes.
o Five blocks to Light Rail Transit.
o Outdoor parking available.
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Collections Administrator
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2011-11-23
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The position is responsible for the collections and delinquency management function of the Bank. Duties include development and implementation of collection strategy, from initial collections, through to realization and disposition of defaulted assets.
The main focus is to optimize return for the Bank, through a singular and driven focus on results.
Duties and Responsibilities
Collections Policy, Process, and Technology
o Take ownership of the Bank’s delinquent accounts, developing and implementing strategic and tactical steps to maximize returns and recoveries as required.
o Ensure compliance with the Collections sections of the Bank’s credit policy, and where necessary, make recommendations for changes to the policy.
o Develop and manage relationships with outside agencies, including bailiffs, collection agencies, skip tracers, legal professionals, and service aggregators.
o Utilize creative investigative techniques, as allowed by law, to locate delinquent and skipped accounts, and to direct recovery efforts.
o Track performance of the arrears portfolio. Identify emerging or ongoing trends, and adjust collection strategies as necessary to optimize returns.
o Based on observations and empirical evidence, make recommendations for changes to credit guidelines and policies, with a view to enhancing the overall risk profile of the Bank’s loan book.
Leadership
o Provide constructive support to other functional areas within the Bank, primarily Finance and Sales.
o Maintain an awareness of industry trends, make recommendations and implement changes in response.
Customer Service
• Display qualities of professionalism and empathy so that delinquent clients are felt to be treated fairly and with dignity.
• When appropriate to the circumstances, adjust approach to achieve desired outcomes, while maintaining professional standards of respect and courtesy.
Qualifications
Work Experience:
o A working knowledge of the legal framework for collections and recovery in the four western provinces.
o At least two years’ experience in the area of indirect automotive or consumer collections with some advanced collection experience.
o A demonstrated track record of successful collection and recovery performance.
Education:
o Minimum high school graduation, combined with some post secondary education in the fields of business, finance, or management.
o Demonstrated commitment to continuous learning and development in relevant fields of interest.
Personal Qualities
o Ability to deal with difficult situations in a calm and effective manner, while maintaining firm discipline toward the end goal.
o Ability to use judgment to interpret and apply business rules and policies on a pragmatic and situational basis.
o Ability to work together with a small team in an open office environment.
o Excellent communication and leadership skills.
o A high degree of self awareness.
o Must be willing and able to contribute to team success through hands on involvement as required.
Direct Reports
o None
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