Job Purpose

The position is responsible for the overall performance of the collections and delinquency management function of the Bank. Duties include development and implementation of collection strategy, from initial collections, through to realization and disposition of defaulted assets.  

The main focus is to optimize return for the Bank, through a singular and driven focus on results.

Duties and Responsibilities

Collections Policy, Process, and Technology

• Take ownership of the Bank’s delinquent accounts, developing and implementing strategic and tactical steps to maximize returns and recoveries as required.
• Ensure compliance with the Collections sections of the Bank’s credit policy, and where necessary, make recommendations for changes to the policy.
• Develop and manage relationships with outside agencies, including bailiffs, collection agencies, skip tracers, legal professionals, and service aggregators.
• Utilize creative investigative techniques, as allowed by law, to locate delinquent and skipped accounts, and to direct recovery efforts.
• Track performance of the arrears portfolio. Identify emerging or ongoing trends, and adjust collection strategies as necessary to optimize returns.
• Based on observations and empirical evidence, make recommendations for changes to credit guidelines and policies, with a view to enhancing the overall risk profile of the Bank’s loan book.

Leadership

• Lead a small team of collections specialists, ensuring that their skills develop through regular coaching, mentoring and hands on involvement.
• Provide constructive support to other functional areas within the Bank, primarily Finance and Sales.
• Maintain an awareness of industry trends, make recommendations and implement changes in response.

Customer Service

• Display qualities of professionalism and empathy so that delinquent clients are felt to be treated fairly and with dignity.
• When appropriate to the circumstances, adjust approach to achieve desired outcomes, while maintaining professional standards of respect and courtesy.

Qualifications

Work Experience:

• A thorough knowledge of the legal framework for collections and recovery in the four western provinces.
• At least five years’ experience in the area of indirect automotive or consumer lending is required, with at least two years’ advanced collection experience.
• A demonstrated track record of successful collection and recovery performance.
• Experience in leading small teams to success.

Education:

• Minimum high school graduation, combined with some post secondary education in the fields of business, finance, or management.
• Demonstrated commitment to continuous learning and development in relevant fields of interest.

Personal Qualities

• Ability to deal with difficult situations in a calm and effective manner, while maintaining firm discipline toward the end goal.
• Ability to use judgment to interpret and apply business rules and policies on a pragmatic and situational basis.
• Ability to work together with a small team in an open office environment.
• Excellent communication and leadership skills.
• A high degree of self awareness.
• Must be willing and able to contribute to team success through hands on involvement as required.

Direct Reports

Work Environment

A total of up to eighteen employees including:

• Senior management team, consisting of:
  • Chief Operating Officer
  • Manager, Compliance and Administration
  • Chief Financial Officer / Controller
  • Team Lead / Senior Credit Analyst
  • Chief of Internal Audit
  • Director of Business Development
• Three credit analysts.
• Three accounting staff.
• Six administrative and support staff

Modern, functional office space in a historic building close to downtown. Convenient access to all major roadways. One block to major bus routes. Five blocks to Light Rail Transit.

Interested candidates should submit their resumes via amail to:

info@generalbank.ca

Or my mail to #006, 11523 - 100 Avenue, Edmonton, Alberta T5K 0J8